How to Place Bet on 10Cric Cricket

Frequently Asked Questions

• What to do if I am unable to login to my 10Cric account ?

  If you are unable to  login to your account, make sure you refer to the following before contacting customer support:

  • Go through the ‘Forgot Password’ facility to request a new password.
  • Wait for about 30 minutes before your next attempt. If you have tried to log-in too many times, the account might be under a ‘lockdown’ for 30 minutes, and you need to wait for it to become unlocked. This period cannot be removed if the account has been locked.
  • Make sure to clear your cache and cookies from your browser, as sometimes an error might occur due to them.

  If your query isn't resolved,  then contact the customer support team.

• How long does it take for the 10Cric account verification?

  It may take up to 48 hours to review the documents. You will be notified via email regarding the verification status of your account. You can send an email to [email protected] with Subject Line: "Account verification", if you do not receive the e-mail even after 48 hours.

• What to do if I deposited less than the minimum amount?

  Make a second deposit in order to reach the minimum deposit amount of 1000 INR, if you have deposited less than the minimum amount with the sportsbook.

  You can do it as follows:

  Enter the two Payment IDs, separated by'00' in the 'Payment ID' field and then submit the form for the total amount of the two deposits.

• Why is it so that when I request a withdrawal, it says Insufficient funds?

  If your account consists of bonus funds, you will not be able to withdraw until you complete the rollover requirements of your active bonus.

  If this is the scenario, then click on the 'Balance' button in the top bar and a breakdown of your balances will be revealed. To see the remaining rollover of your bonus, click on your name in the upper-right corner of the page and from the left-side menu choose 'Bonus Information'.

• Can I place a bet offline (over phone, email, fax etc.)?

  No, the sportsbook does not accept bet requests over any communication channel. You will have to place your bets through your account only.

• Why did my bonus disappear?

  Your bonus might have disappeared due to the following reasons:

  • You have requested a withdrawal.
  • The bonus has expired.
  • Your balance has gone below the threshold and it has turned the remaining balance into real funds.
  • You have transferred some real funds from casino to sports wallet.

• Why didn't I receive a 10Cric bonus even after subscribing to it?

  Due to one of the following reasons, you may not have received your bonus:

  • You have not completed the ‘Get Conditions’ in order to receive the bonus.
  • Some of your funds are still in open bets and are not settled.
  • There might be a pending verification on your account.
  • You have requested a withdrawal after subscribing for the promotion and before receiving the funds. Requesting a withdrawal with an active bonus will result in the cancellation of the bonus.